Privacy Policy

1. Who is responsible

This website is operated by Thomas Virgona, a sole trader based in Sydney, Australia, trading as Revive Your Back. Contact by direct message on Instagram at @reviveyourback.

2. What we collect

• Information you give us. Your first name, email address, phone number, and which of the four checks you passed or failed.
• Information from a purchase. Your name, billing details and payment history, held by Stripe. We never see or store your full card number.
• Information from a booking. Your name, email and chosen time, held by Calendly.
• Information from the program. If you enrol, notes about your symptoms, progress and the videos you send for form review.
• Basic technical information. Standard server logs kept by our web host.

3. Why we use it

• To send you your result and explain what it means
• To follow up by message or email about your enquiry
• To run your coaching program if you enrol
• To take payment and keep the records the law requires
• To improve the website and the program

We rely on your consent for marketing messages, and on the performance of our agreement with you for everything relating to your program.

4. Who we share it with

We do not sell your information. We do not share it for advertising. We use these services to operate:

• Netlify. Hosts the website and receives form submissions.
• Stripe. Processes payments.
• Calendly. Handles call bookings.
• Meta. If you contact us through Instagram, that conversation sits on Meta's platform under their policies.

Each of these holds data under its own privacy policy. We may also disclose information where the law requires it.

5. Health information

Your answers to the back check and anything you tell us about your symptoms are treated as sensitive information. We collect them only with your consent, use them only to advise you and run your program, and keep them no longer than necessary.

6. Where your information goes

We are based in Australia. Our service providers store data in Australia, the United States and the European Union. By using this website you consent to your information being transferred and stored in those locations.

7. Text messages

If you give us your phone number you consent to receiving messages about your enquiry and your program. Reply STOP to any message to opt out and we will stop immediately. Message and data rates may apply. We do not share phone numbers with third parties for marketing.

8. How long we keep it

• Enquiries that do not become clients: two years, then deleted.
• Client records: seven years, which is the period Australian tax and business record keeping requires.
• Payment records: held by Stripe under their retention schedule.

9. Your rights

You can ask us to:

• Tell you what information we hold about you
• Correct anything that is wrong
• Delete your information, where we are not required to keep it
• Stop sending you messages

Message us on Instagram and we will action it. If you are in California you have additional rights under the CCPA, including the right to know what is collected and to request deletion. We do not sell personal information as that term is defined under the CCPA.

10. Cookies

This website sets no advertising or tracking cookies of its own. The Calendly booking calendar embedded on the result page sets its own cookies in order to function. You can block cookies in your browser settings, though the calendar may stop working if you do.

11. Children

This program is for adults. We do not knowingly collect information from anyone under 18. If you believe a minor has given us information, contact us and we will delete it.

12. Security

We take reasonable steps to protect your information. No method of transmission over the internet is completely secure, and we cannot guarantee absolute security.

13. Changes

This policy may be updated. The current version is always the one published on this page.

14. Contact

Instagram: @reviveyourback
Website: reviveyourback.com